Terms and Conditions

  1.   Represent the entire agreement between the parties and no alterations or additions may be effected unless agreed to by both parties, reduced to writing and signed by you and a duly authorized representative of any HES (Huawei Experience Store) nationwide;
  2.  Are final and binding and are not subject to any suspensive or dissolutive condition;
  3.  Expressly exclude any conflicting conditions stipulated by you.

It is your responsibility to determine whether the goods ordered are suitable for the purpose of intended use. Should you be uncertain as to the suitability of a product, a consultant shall be available in-store to advise.


Installation is chargeable, however, if a purchase is made on a promotion where installation is included, then the following will apply:

The free installation included with the product:

  • Shall take five to ten working days to process  – this is subject to change given the current backlog of the installer;
  •  Shall only be presented to the customer should he/she agree upon installers supplied by Huawei Technologies SA (Pty) Ltd;
  •  Is subject to change given the installers review of the customers DB box (Distribution box) and/or surrounding environment.
  • Is once of and will not apply should the installer have to return to the purchasers’ home (only exception will be due to any technical difficulties incurred by the installer)
  • Shall include a Huawei accredited certificate and NOT COC(Certificate of Compliance);
  •  A COC(Certificate of Compliance) shall be available (on request) for all installations provided;
  •  All fees due, on request for a COC (Certificate of Compliance), shall be handled by the purchaser respectfully.

Should a purchaser decide on his/her own installer:

  1. All products are to be installed in accordance with the manufacturers’ specifications and the laws of South Africa. Electrical products are required to be installed by a professional and suitably qualified personnel,- have the correct COC (certificate of compliance)  in accordance with SANS regulations;
  2.   All warranty and/or guarantee standings from a store perspective shall be null and void BUT can be further relayed to Huawei Technologies SA (Pty) Ltd
  3.  All HESs’ (Huawei Experience Store) nation-wide shall be available to assist with relaying any questions and/or queries related to the warranty and/or guarantee standing with Huawei Technologies SA (Pty) Ltd.

I the undersigned, ___________________ accept the terms and conditions as set out above.

Signed at ______________ on this the _____ day of ________________ 20___